Refund policy

Refund & Returns Policy

At Pasa Livings Pty Ltd, we want you to be happy with your purchase. This policy explains how returns and refunds work.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged in transit, or different from what you ordered, please contact us within 7 days of delivery at pasa.livings@gmail.com with your order number and photos of the issue. We will arrange a repair, replacement, or refund at no cost to you, including return shipping.

Change of Mind

If you've changed your mind about a purchase, you may request a return within 7 days of delivery, subject to the following:

  • The item must be unused and in its original packaging.
  • Return shipping costs are the customer's responsibility.
  • Once the item is received and inspected, we will issue a refund or store credit, less a 10% handling fee.

Requests made after 7 days cannot be accepted.

Items Not Eligible for Change-of-Mind Returns

  • Custom-made or made-to-order pieces
  • Clearance or final-sale items
  • Items that have been used, assembled, or are missing original packaging

This does not affect your right to a repair, replacement, or refund if an item is faulty, damaged, or not as described.

How to Request a Return

  1. Email pasa.livings@gmail.com with your order number and reason for the return.
  2. We will confirm eligibility and provide return instructions.
  3. Once we receive and inspect the item, we will process your refund or store credit.

Refund Processing

Refunds are issued to your original payment method and typically appear within 5–10 business days of being processed.

Contact Us

For any questions about this policy, please reach out: pasa.livings@gmail.com

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.